Five Pines News
A note from Dr. Zeller and his wife Catharine:
These past months of protests against racial injustice across the country have had a powerful impact on our family. They’ve led to lots of soul-searching for us as healthcare providers, as business owners and as humans. We feel strongly that this is an opportunity for positive change in this country – starting with change within ourselves. You might not be concerned about your dentist’s opinion on all this, and that’s fine, but we wanted to write this blog post to make one thing abundantly clear:
We are committed to treating all patients justly no matter their race, gender identity, or sexual orientation.
Sure, we wish this was already a universal truth and didn’t need to be made into a “statement”. But that is not yet the world we live in. These past few weeks we’ve been humbled by the stories of people who have experienced social injustice in this country – including within healthcare settings.
We want to be better for our community. We want to recognize areas where we fall short of being anti-racist. We pledge to:
- Keep the discussion going. We’ve added an agenda item to all monthly staff meetings going forward to check in on this commitment. We want our team members to be able to share, be heard and feel comfortable discussing topics such as this as a team.
- Educate ourselves. We’re making a commitment to participate in continuing education courses on inclusivity in healthcare, unconscious bias training, and other pertinent topics at least twice a year.
- Listen to others’ voices. We’ve added a form on our website where our patients and community can send us feedback directly (and anonymously if you choose). And while we understand the responsibility to educate ourselves lies with us, if you’d like to share any tools or resources from which we could benefit, we would be both open and grateful.
This has been a challenging time for so many. We hope you are doing okay. Please don’t hesitate to reach out to us.
Richard and Catharine
COVID-19 has changed a lot here at Five Pines, but our top priority remains the same: the health of our patients. Here are some of the changes we’ve implemented to ensure our clinic is as safe as possible for our patients and our team members:
- Social Distancing. Our waiting room has been rearranged and new floor markings have been added to encourage social distancing. Please wear a face covering to your appointment. Extra masks and hand sanitizer are available at our check-in counter.
- Daily screenings. Patients will be texted a COVID-19 screening form to complete on their cell phone prior to their appointment. Once in the office we will check your temperature. Our staff is also screened daily!
- Decreased patient traffic. We are limiting the number of patients in the office at a time and staggering appointment start times. We encourage you to come alone to your appointment if at all possible.
- More touchless options. Patients can complete forms on their own cell phone instead of our iPads. Touchless payment options are now available as well.
- Hourly disinfecting. We are cleaning high-contact surfaces and common areas every hour. As always, our treatment rooms are disinfected using Universal Precautions between each patient.
- Additional PPE. In accordance with state and federal guidelines, our clinical team will be using N95 masks, face shields and gowns during procedures that commonly produce aerosols.
- New air purifiers. All treatment rooms are now equipped with HEPA air filters.
We will continue to monitor and follow regulatory guidance and will update this list as appropriate. Reach out anytime with any questions.
Update 05/14/2020: We are open! Read about our procedural changes for future appointments. We are looking forward to seeing our patients again soon. In the meantime, stay safe and take care of yourselves!
Update 05/12/2020: We have officially reopened for restorative treatment and are hopeful hygiene will be added soon. We are still limiting the number of patients in the office at one time and prioritizing urgent treatment – but if you are interested in getting on the schedule please call 503-482-2160.
Things look quite different around the office and we’re working on a post outlining all the changes so you know what to expect when you come in for an appointment.
Update 05/04/2020: We will begin to see a limited number of patients this week for urgent treatment. If you are interested in getting on the schedule please call 503-482-2160 or email email@example.com.
Update 04/24/2020: We are aware of Governor Brown’s announcement that dental offices can reopen as soon as May 1 but we’re still evaluating guidance from the CDC and ADA and are in the process of acquiring PPE and other supplies to ensure the safety of our team and patients. So while we cannot commit to a reopening date yet, we are working hard towards that goal. In the meantime we can still treat dental emergencies so please call if you need us.
Hope everyone is staying safe and well.
In accordance with Governor Brown’s Executive Order 20-10 mandating health care providers postpone all elective and non-urgent procedures, our office will be closed until further notice.
We are still equipped to treat dental emergencies on a case-by-case basis so if you are experiencing dental pain please call 503-482-2160 and when prompted, press 1 to reach Dr. Zeller.
If you have an appointment coming up, we ask for your patience until we know how long the closure will last. Once we have a reopening date set, we will contact you to reschedule.
In the meantime, the best way to reach us is by email: firstname.lastname@example.org. Reach out anytime with any questions, just note our response time will be slower than usual.
We are working on some fun updates for you on social media during the closure so please consider giving us a follow:
We hope you and your loved ones are staying healthy. We can’t wait to see you again soon in better days.
We will be closed on:
Thursday, November 28
Friday, November 29
Tuesday, December 24
Wednesday, December 25
Wednesday, January 1
Email us at email@example.com or leave us a message at 503-482-2160 and we’ll get back to you as soon as possible.
Happy Holidays from our Five Pines family to yours!
Every year on our anniversary we try to take a minute amid the chaos of throwing a kegger, er, I mean respectable Happy Hour for adults, to reflect on how far we’ve come since we opened our doors in 2016. This always ends up with us feeling overwhelmingly thankful for our incredible staff and awesome patients and the Portland community in general.
It’s from this thankfulness that the #FivePinesDollarDrive initiative was born. As a fun way for us to give back to the community, every month will feature a different photo prompt and charity. For every photo posted on Instagram, Facebook or Twitter tagging us and #FivePinesDollarDrive, we will donate $1 to that month’s charity.
So now through the end of August, post a photo of a smile (could be your own or someone you love) and we’ll donate $1 to the Dental Foundation of Oregon to help fund dental care for under-served children in Oregon.
We’ll donate for any and all participation (up to $1,000) so you don’t have to be a current patient to participate.
Thanks for helping make Five Pines so special. We can’t wait to see those smiles!